Articles on: Troubleshooting

How to contact support

How to contact support


Our support team is available through in-app chat.


In-app chat (fastest)


  1. Open the app
  2. Go to **Settings → Help → Chat with us OR **Contact from home screen using the Chat.
  3. Type your message — our team will reply as soon as possible


What to include in your message


For faster resolution, include:


  • A clear description of the issue
  • Your registered phone number or email
  • Any transaction ID (for payment issues)
  • Your phone model and Android version (for technical issues)
  • Screenshots if possible


Our support chat is available 24/7 via AI with human escalation during business hours (IST).

Updated on: 15/04/2026

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