• How to contact support

  How to contact support Our support team is available through in-app chat. In-app chat (fastest) Open the app Go to Settings → Help → Chat with us OR Contact from home screen using the Chat. Type your message — our team will reply as soon as possible What to include in your message For faster resolution, include: A clear description of the issue Your registered phone number or email Any transaction ID (for payment issues) Your phone model and AndroiFew readers

• Quiz generation is stuck or failing

  Quiz generation is stuck or failing Generation is taking long Pro Mode with large documents can take up to 3–4 minutes — this is normal. If it appears stuck beyond 5 minutes, check your internet connection. If it fails, tap Retry. Tips to fix generation failures Check your internet connection — AI generation requires a stable connection. Try Fast Mode instead of Pro Mode. If using a PDF or document, make sure the file is not corrupted or password-proFew readers

• Sharda AI not responding

  Sharda AI not responding If Sharda AI is not responding or seems stuck: Check these first Internet connection — AI features require an active connection. Check your Wi-Fi or mobile data. Coin balance — if you're out of coins, AI usage is paused. Check your balance on the home screen. Force-close and reopen the app, then try again. Wait a few minutes — the server may be temporarily busy. If the problem continues Contact support via Settings → Help → ChatFew readers

• App crashes or blank screen

  App crashes or blank screen Steps to resolve Force-close the app and reopen it. Check for an app update on the Google Play Store — always use the latest version. Clear app cache: Phone Settings → Apps → Sharda Quiz → Storage → Clear Cache. Restart your device and reopen the app. If the issue persists, reinstall the app.Few readers

• Login and sign-in issues

  Login and sign-in issues OTP not received (phone login) Make sure your phone number is entered correctly. Wait 60 seconds and request a new OTP. Check that your SMS inbox is not full. Check if you have signal / mobile data. Email verification not received Check your spam or junk folder. Make sure the email address entered is correct. Tap Resend Verification Email from the login screen. Google Sign-In failed Make sure a Google account is set up on yourFew readers