Payment issues and refunds
Payment issues and refunds Coins not credited after purchase Wait up to 5 minutes — the verification process can take a few minutes. Force-close and reopen the app. If coins still don't appear, contact support with your transaction ID. Subscription not activated Same steps as above — wait 5 minutes, restart, then contact support. Requesting a refund Refunds are handled on a case-by-case basis in accordance with our Refund Policy (https://shardaquiz.com/terms-anFew readersWhy didn't I receive the welcome bonus?
Why didn't I receive the welcome bonus? New users receive a welcome bonus of 600 coins after completing their profile. However, this bonus is only granted to genuinely new accounts and to new users. Reasons you may not receive the bonus 1. Duplicate account If an account has previously been created by you and claimed the welcome bonus, additional accounts created on the same device are not eligible for the bonus. This is an automatic fraud prevention measure. Our sFew readersWhat are coins?
What are coins? Coins are the in-app currency of Sharda Quiz, used for: Using Sharda AI (asking questions, solving images) Generating quizzes Types of coin balanceFew readersPremium subscription — plans and benefits
Premium subscription — plans and benefits Sharda Quiz offers a Premium subscription for users who want more AI usage and advanced features. What Premium includes Higher (or unlimited) AI usage quota per month Access to Pro Mode quiz generation Priority access to new features Unlimited quiz generation How to subscribe Go to Settings → Subscription or tap the Subscribe banner. Choose a plan (monthly or annual). Complete payment via Google Play oFew readersHow to earn free coins
How to earn free coins You can earn coins without purchasing them through several activities:Few readersHow to buy coins
How to buy coins If you need more coins, you can purchase them directly in the app. Steps to purchase coins Go to Settings → Coins or tap Buy Coins on the profile screen. Choose a coin pack that suits your needs. Complete payment via Google Play Billing or Cashfree. When will coins appear? Purchased coins are added to your paid balance immediately after successful payment verification. If they don't appear within 5 minutes, restart the app or contactFew readersBonus coins vs paid coins — what's the difference?
Bonus coins vs paid coins — what's the difference? Your Sharda Quiz coin balance has two separate parts: Bonus Balance Coins earned through rewards: Welcome bonus (600 coins on signup) Level-up rewards Daily challenges Streak bonuses Badge unlocks Restrictions: Maximum 200 bonus coins can be spent per day. Cannot be refunded or transferred. Used first before paid coins. Paid Balance Coins purchased through the app. No restrictions: No daily speFew readersDaily coin usage limit
Daily coin usage limit To ensure fair access for all users, Sharda Quiz applies a daily limit on bonus coin usage. The limit You can spend up to 200 bonus coins per day. This limit applies to your bonus balance only (coins earned as rewards — welcome bonus, level-ups, challenges, etc.). Your paid balance (coins you purchased) has no daily cap. How it works in practiceFew readersHow coins are used — complete breakdown
How coins are used — complete breakdown Coins are deducted each time you use an AI-powered feature. Here is exactly how many coins each action costs. Sharda AI Assistant Examples: You ask "What is photosynthesis?" → 1 coin deducted.Few readers